Subscriptions & Pre-Orders

Effective date: 1 July 2026

Quick Summary

• This policy covers any product offered as a subscription (like Riso Mail Club & Sticker Club) or as a pre-order.
• Subscriptions: cancel or change anytime by emailing us, cancellation takes effect at your next billing cycle. Quarterly/yearly subscribers keep receiving what they've already paid for, then the subscription simply won't renew.
• Riso Mail Club specifically ships monthly via untracked stamped post, see Section 5 for what happens if an issue goes missing.
• No pausing or skipping individual deliveries is currently available on any of our subscriptions.
• Pre-orders: you can cancel a pre-order anytime before it's fulfilled. Once it's fulfilled (shipped), it's treated like a normal order, see our Returns & Refunds Policy.
• No response = abandoned: as with returns, if we're waiting on you to respond about a subscription or pre-order issue and don't hear back within 14 days, we'll treat the matter as closed.

Full Policy

1. What this policy covers

Some products in our store are offered as a subscription (repeat deliveries on an ongoing basis) or as a pre-order (an item not yet in stock or not yet available). This policy explains how these purchase types work, and how you can change, cancel, or manage them. All our current and future subscription products (e.g. Riso Mail Club, and any other subscription clubs we introduce) are covered by the general terms in this policy, alongside any product-specific details noted for that subscription.

2. Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select (e.g. monthly). Your payment details are stored securely, and you'll be charged for each delivery unless you've chosen to pay upfront for a longer term (e.g. quarterly or yearly). Some subscriptions may auto-renew at the end of their term unless cancelled.

Billing terms:

• Month-to-month: billed every cycle, cancel anytime.
• Quarterly/yearly (pre-paid terms): billed upfront for the full term. If you cancel partway through, you'll still receive all remaining deliveries you've already paid for, we simply won't renew automatically once your paid term ends.

3. Cancelling or changing your subscription

You can cancel or change your subscription at any time by emailing us at hello@alwaysfriends.shop with your order details.

• Month-to-month subscribers: cancellation takes effect at your next billing cycle, you won't be charged again, but any delivery already paid for and scheduled will still be sent.
• Quarterly/yearly subscribers: cancelling stops future renewal, but won't refund remaining paid deliveries, these will continue to ship as normal for the rest of your paid term.

See our Returns & Refunds Policy for more on returns and refunds relating to subscription deliveries.

4. No pausing or skipping

At this time, none of our subscriptions support pausing or skipping individual deliveries. If you need a break, the best option is to cancel and re-subscribe when you're ready to receive deliveries again (noting quarterly/yearly terms above).

5. Riso Mail Club: shipping and missing issues

Riso Mail Club is our flagship subscription, a monthly letter, printed using Risograph printing, sent via regular untracked stamped post. This keeps the subscription affordable and true to the spirit of snail mail, but it does mean deliveries can occasionally go missing, get delayed, or arrive to the wrong address through no fault of ours.

If your issue doesn't arrive:

• Domestic subscribers: report it within 14 days of the shipping date.
• International subscribers: report it within 30 days of the shipping date, to allow for longer transit times.

Once reported within these windows, we will:

• Send you a digital copy of that month's issue, and
• Do our best to send a physical replacement, though this isn't guaranteed, as replacement stock is not always available for past issues.

Reports made after these windows are still eligible for a digital copy but may not be eligible for replacement, as it becomes difficult to confirm the letter didn't simply arrive later.

Tip: if your mailbox or delivery location is unreliable (e.g. shared mailboxes, high mail theft areas), we recommend providing an alternate or more secure delivery address at sign-up, or getting in touch to add a backup address to your profile.

Future subscription products may ship differently (e.g. tracked parcel post); where that's the case, the specific shipping method and any different terms will be noted on that subscription's product listing, and our general Shipping & Delivery Policy will apply instead of this section.

6. Updating your address

• Month-to-month subscribers: you can update your address up until the 20th of each month at 11:59pm. Any changes made after this cutoff won't apply until the following month's delivery, as that batch will already be in production or with the printer.
• Quarterly/yearly subscribers: since deliveries are scheduled in advance, please email hello@alwaysfriends.shop to have your address updated manually for upcoming issues.

We're not responsible for deliveries sent to an outdated address if you didn't update it before the relevant cutoff.

7. Pricing changes

We reserve the right to adjust subscription pricing over time. Any price change will apply to your next renewal, not to a term you've already paid for. We'll do our best to give notice of any price changes in advance.

8. Content and variation

Each issue/delivery of a Risograph-printed subscription is a unique, small-batch print. Minor variation in ink coverage, registration, and colour between issues (and even within the same print run) is a normal part of the riso process, not a fault.

9. Pre-orders

When you purchase a pre-order, you're buying a product that's currently out of stock or not yet available, ahead of it being ready to ship.

• We may collect no payment, a partial deposit, or full payment at checkout, depending on the specific pre-order, this will be stated clearly on the product listing.
• If a deposit or no payment was taken at checkout, we'll store your payment method securely and charge the remaining or full amount once the item is ready to be fulfilled.
• Before fulfilment: you can cancel a pre-order at any time before it's shipped, and receive a full refund of anything paid.
• After fulfilment: once a pre-order has shipped, it can no longer be cancelled, but you can request a full or partial refund in line with our Returns & Refunds Policy.

10. Abandoned requests

If we're in the process of handling a subscription or pre-order issue with you, for example, confirming a missing issue, arranging an address update, or resolving a pre-order query, and we don't hear back from you within 14 days of our most recent attempt to contact you, we'll treat the matter as abandoned, and we're no longer obligated to action the original request (e.g. issuing a replacement, refund, or credit).

11. Relationship to our other policies

This policy sits alongside, and takes precedence over, our general Shipping & Delivery Policy and Returns & Refunds Policy where the two conflict, specifically regarding shipping method, missing deliveries, and refund eligibility for subscriptions and pre-orders.

12. Contact about a subscription or pre-order

For any questions about a subscription or pre-order, contact us at hello@alwaysfriends.shop

13. Contact us

For any questions about this policy, contact us at:

Email: hello@alwaysfriends.shop
Address: 18-22 Sydney Street, Marrickville, NSW, 2044