Mail Club FAQ's

  • Subscriptions for each month close on the 22nd of every month at 11:59pm so if you sign up between the 23rd-31st, you’ll receive next months letter instead. Want to try before you purchase a subscription? No problem! You can start with a single month as a one off payment, or purchase an available back issue any time.

    If you buy other things with your subscription, they’ll be shipped together when the Mail Club gets sent out.

  • Please note you will have the choice to ship your mail club subscription via untracked letter, shipping is automatically applied to your monthly subscription, so please choose carefully before your purchase.

    Because each Mail Club is produced in limited runs with the exact amount of copies that there are subscribers, spare copies are not always available. If an edition does not arrive within 2 weeks for domestic and 4 weeks for international, please get in touch. We will do our best to help where possible, and will send you a digital scan of the missing edition, but replacements and refunds cannot be guaranteed.

  • All subscriptions are reoccurring, this means if you choose a quarterly subscription, you will pay in 3 month instalments every 3 months - it does not mean you are only buying 3 editions.

    You get a little discount if you subscribe with quarterly or annual payments.

    If you cancel or change your quarterly or annual subscription, you'll still receive the outstanding months that you've already paid for, and you wont be charged on your next billing cycle.

  • International postage is expensive! You can choose between two untracked options:

    1. Small Letter - the cheapest! Please note this means the larger mail club prints will come folded in half to fit the letter size constraints
    2. Large Letter - Ensures that your mail club pack will be shipped completely flat and unfolded.
  • Coming soon!

  • You can cancel your monthly subscription at any time, if your last month hasn’t been shipped yet, it will still be shipped to you as usual and your subscription will not continue the following month. If you need to cancel or make changes to your subscription, go to https://www.alwaysfriends.shop/account/login and login using your account details. If you have any trouble with making adjustments, contact us directly at hello@alwaysfriends.shop

  • You can change your details as well as your overall subscription at any time, if your most recent month hasn't shipped yet, please email us ASAP at hello@alwaysfriends.shop to confirm your new address. If you need to cancel or make changes to your subscription, go to https://www.alwaysfriends.shop/account/login and login using your account details. If you have any trouble with making adjustments, contact us directly at hello@alwaysfriends.shop

  • Riso Mail Club is our flagship subscription, a monthly letter, printed using Risograph printing, sent via regular untracked stamped post. This keeps the subscription affordable and true to the spirit of snail mail, but it does mean deliveries can occasionally go missing, get delayed, or arrive to the wrong address through no fault of ours. For full details on what to do if your letter has not arrived, please read through our Store policy on subscriptions & pre-orders

Subscribe before the countdown ends to receive the next edition of Riso Mail Club

Riso Mail Club subscriptions for that month's edition close each month on the 20th at 11:59pm. So if you sign up between the 20th-31st, you’ll receive next months letter instead. Previous edition pictured.